Warranty Terms and Conditions
The Phone Hub Warranty Support
At The Phone Hub, we specialize in providing high-quality refurbished smartphones, pre-owned smartphones, open-box smartphones, and open-box mobile phone accessories. We are committed to ensuring your satisfaction with our products and services.
Warranty Coverage
We offer warranty support for up to 6 months on all our products. Each product category has different warranty terms, which are outlined below:
| Product Category | Warranty Period |
|---|---|
| Refurbished Smartphones | Up to 6 months |
| Pre-owned Smartphones | Up to 6 months |
| Open-box Smartphones | Up to 6 months |
| Mobile Phone Accessories | Up to 3 months |
Warranty Duration by Product Price
| Product Price | Warranty Period |
|---|---|
| Phones under ₹5,000 | 2 months |
| Phones between ₹5,000 – ₹10,000 | 3 months |
| Phones above ₹10,000 | 6 months to 1 year |
| Mobile Phone Accessories | Up to 2 months |
How to Claim Warranty? (4 Simple Steps)
Record a Video – Capture a clear video of the issue for verification.
Contact Us – Reach out via:
Email: support@thephonehub.in
Phone/WhatsApp: 8454828117
Pickup Arranged – We’ll schedule a pickup for your device.
Resolution – Your device will be repaired/replaced and delivered back to you.
⚠️ Important: An unboxing video is mandatory for any display-related issue or warranty claim. Claims without a valid unboxing video may not be accepted.
Warranty Terms
Coverage: Our warranty covers manufacturing defects and hardware malfunctions under normal use conditions.
What’s Covered
Functional defects (hardware & software issues under normal usage)
Normal motherboard issues (excluding dead motherboard)
All internal & external parts (except as mentioned in exclusions)
Battery warranty (limited to 1 month from the date of purchase)
Exclusions
The warranty does not cover damages caused by:
Accidents, liquid damage, or physical abuse
Unauthorised repairs or modifications
Software issues not related to hardware defects
Physical damage (cracks, dents, broken screens, water damage, etc.)
Battery or charging issues caused by unsupported/third-party chargers
Green/white lines on display (due to physical damage or software updates)
Dead motherboard issues (complete failure due to misuse or liquid damage)
Heating issues caused by unsupported chargers or excessive load
Software misuse (unauthorised modifications, rooting, flashing custom ROMs, etc.)
Accidental damage, drops, or exposure to liquids
Unauthorized repairs or tampering with the device
Resolution Time
Repairs typically take 7–12 working days.
If repair is not possible, we will replace the device.
If replacement is not feasible, we will issue a credit note for future purchases.
Contact Us
For more details or to initiate a warranty claim, please reach out to us:
Phone: +91 8454828117
Email: support@thephonehub.in
We are here to assist you and ensure you have a seamless experience with our products.
