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Shipping Policy

At The Phone Hub, we strive to deliver your orders quickly, safely, and reliably. We are officially partnered with Delhivery Limited and Blue Dart to ensure secure and timely delivery across India.


Shipping Partners

We use trusted logistics partners to handle all our shipments:

  • Delhivery Limited – For standard shipping across India

  • Blue Dart – For express and priority shipments

All shipments are fully secured and handled with the utmost care to ensure your order reaches you in perfect condition.

2. Shipping Methods

We offer two shipping methods for our online customers. You can choose the option that best suits your needs at checkout.

 
 
Shipping MethodDelivery TimelineShipping Charges
Standard Shipping2–5 business daysFree
Express Shipping• Next day delivery in metro cities
• 48 hours delivery across PAN India
Nominal charge applicable (collected in advance)

Standard Shipping (Free)

  • Carrier: Delhivery Limited

  • Delivery Time: 2–5 business days

  • Cost: Free of cost

  • Ideal for customers who are not in a hurry and prefer a no-cost delivery option.


Express Shipping (Chargeable)

  • Carrier: Blue Dart

  • Delivery Time:

    • Next day delivery for metro cities

    • Within 48 hours for rest of India (PAN India)

  • Cost: A small nominal charge is applicable

  • Payment: The shipping charge must be paid in advance at the time of placing the order

  • Ideal for customers who need their order urgently and want the fastest possible delivery.

 

We provide Free! Delivery & cash on delivery are available all over India, but in advance of the sum of rupees, you need to pay for cod.

Delivery Timeline : In 2–3 business days, Order will get delivered to your registered address.

We have physical store in Navi Mumbai; you can also pick them up from our store. We offer same-day delivery in the Mumbai region. ( Mumbai, Thane, Navi Mumbai) Customers need to pay a sum of rupees for the same delivery and shipping. for more details, reach out at +918369906132

How can I track my order?

You will get SMS & email notifications once the product is out for delivery or any exception occurs. All our products are shipped using the fastest method available, so you will get your product within 2 to 3 days.

My order has been delayed by more than 3 days or I have not received the product at all?

Once we dispatch the product & provide you with the tracking ID, it means that the shipment has left our warehouse on the day the tracking ID is provided. For any logistic-related issue on delivery, non-received product, etc. please contact The Phone Hub customer care with the below details:

support@thephonehub.in

Suppose you have not received the product despite being provided with tracking details once contacted. In that case, we will do our internal investigation with the help of videography (for example, CCTV) and photography (at the time of pickup) and provide the same to The Phone Hub team. The Phone Hub team will carry out an investigation and provide you with an update.

 

How does the delivery process work?

 

Once the order is confirmed, we aim to deliver it to your doorstep within 3–5 working days through tie-ups we have with dedicated shipping agencies.

Express Shipping - 48hours PAN India Delivery

Same-Day Delivery (Thane, Mumbai, & Navi Mumbai Region Only)

Available for orders placed before 6 PM (subject to product availability). Same-day delivery is available on prepared orders only.

Delivery Charges:

Orders below ₹2000: Flat ₹200 advance and the remaining upon delivery.  For Cash on Delivery orders. Additional ₹100 charge for same-day delivery.

Orders above ₹2000: Flat ₹200 advance and the remaining upon the delivery for Cash on Delivery Orders. Additional ₹100 for same-day delivery

Delivery charges must be paid in advance during checkout.

Normal Shipping (All India)

Non-Refundable Delivery Charges

Delivery/shipping fees are non-refundable, even in case of order cancellation or return.

Delivery Timeframe

Same-day delivery: By 9 PM (if ordered before 6 PM).

Note: ThePhoneHub.in reserves the right to modify delivery terms by changing circumstances. If you have any questions, please feel free to contact our customer support. 

Same-Day Delivery

Same-Day Delivery (Thane, Mumbai, & Navi Mumbai Region Only)

Available for orders placed before 6 PM (subject to product availability). Same-day delivery is available on prepared orders only.

Delivery Charges:

Orders below ₹2000: Flat ₹200 advance and the remaining upon delivery.  For Cash on Delivery orders. Additional ₹100 charge for same-day delivery.

Orders above ₹2000: Flat ₹200 advance and the remaining upon the delivery for Cash on Delivery Orders. Additional ₹100 for same-day delivery

Delivery charges must be paid in advance during checkout.

Normal Shipping (All India)

Non-Refundable Delivery Charges

Delivery/shipping fees are non-refundable, even in case of order cancellation or return.

Delivery Timeframe

Same-day delivery: By 9 PM (if ordered before 6 PM).

Note: ThePhoneHub.in reserves the right to modify delivery terms by changing circumstances. If you have any questions, please feel free to contact our customer support. 

Contact Us

For any payment-related queries or issues, please reach out to us:

  • Phone: +91 8369906132
  • Email: support@thephonehub.in
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Quality refurbished, open-box, pre-owned smartphones and accessories are available at The Phone Hub. 

GSTIN: 27BQBPR1095L1ZF

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