Warranty Terms and Conditions
The Phone Hub Warranty Support
At The Phone Hub, we specialize in providing high-quality refurbished smartphones, pre-owned smartphones, open-box smartphones, and open-box mobile phone accessories. We are committed to ensuring your satisfaction with our products and services.
Warranty Coverage
We offer warranty support for up to 6 months on all our products. Each product category has different warranty terms, which are outlined below:
Refurbished Smartphones: Up to 6 months warranty
Pre-owned Smartphones: Up to 6 months warranty
Open-box Smartphones: Up to 6 months warranty
Mobile Phone Accessories: Up to 3-month warranty
How to Claim Warranty? (4 Simple Steps)
- Record a Video: Capture a clear video of the issue for verification.
Contact Us: Reach out via:
Email: support@thephonehub.in
Phone/WhatsApp: 8369906132
Pickup Arranged: We’ll schedule a pickup for your device.
Resolution: Your device will be repaired/replaced and delivered back to you.
We offer warranty support based on the product category and price to ensure fair and tailored coverage for your purchase.
Warranty Duration by Product Price:
Phones under ₹5,000 → 2 months warranty
Phones between ₹5,000 – ₹10,000 → 3 months warranty
Phones above ₹10,000 → 6 months to 1 year warranty
Mobile Phone Accessories → Up to 2 months warranty
Warranty Terms
- Coverage: Our warranty covers manufacturing defects and hardware malfunctions under normal use conditions.
- Exclusions: The warranty does not cover damages caused by accidents, misuse, unauthorised repairs, or modifications.
- Claim Process: To file a warranty claim, please get in touch with our support team with your purchase details and a description of the issue.
Coverage: Our warranty covers manufacturing defects and hardware malfunctions under normal use conditions.
Exclusions: The warranty does not cover damages caused by:
Accidents, liquid damage, or physical abuse
Unauthorised repairs or modifications
Software issues are not related to hardware defects.
Resolution Time: Repairs typically take 7–12 working days.
If repair is not possible, we will replace the device.
If replacement is not feasible, we will issue a credit note for future purchases.
We offer upto 6-month warranty on all refurbished smartphones sold through our website, covering the following:
- Functional defects (hardware & software issues under normal usage).
- Normal motherboard issues (excluding dead motherboard).
- All internal & external parts (except as mentioned in exclusions).
- Battery warranty (limited to 1 month from the date of purchase).
What’s Not Covered Under Warranty?
The warranty does not cover the following:
- Physical damage (cracks, dents, broken screens, water damage, etc.).
- Battery or charging issues caused by unsupported/third-party chargers.
- Green/white lines on display (due to physical damage or software updates).
- Dead motherboard issues (complete failure due to misuse or liquid damage).
- Heating issues caused by unsupported chargers or excessive load.
- Software misuse (unauthorised modifications, rooting, flashing custom ROMs, etc.).
- Accidental damage, drops, or exposure to liquids.
- Unauthorized repairs or tampering with the device.
Contact Us
For more details or to initiate a warranty claim, please reach out to us:
- Phone: +91 8369906132
- Email: support@thephonehub.in
We are here to assist you and ensure you have a seamless experience with our products.
